Ecommerce Strategy
Build a business, not a website.
Our philosophy is: “Build an online business, not a website”.
An Ecommerce website is a business first and foremost; the website is
merely the commerce delivery channel. An effective ecommerce site begins
by understanding and defining the business strategy, goals and metrics
for the site, and then crafting a website that is tailored to meet those
site objectives.
Start with the 5 Ps: Proper Preparation Prevents Poor Performance
You wouldn’t build a house without an architect and a
blueprint, and you shouldn’t build a website without a digital
equivalent. If you want your digital ‘house’ to crumble, the surest way
to ensure failure online and waste untold time and money is to skip
proper planning and jump blindly into implementation.
Since our inception in 2002, DIS INFOTECH has helped hundreds of businesses of all kinds
succeed online by following our proven strategy and planning
methodology. We swear by our process because it works!
Avoid
- Weak or inconsistent branding
- Cart abandonment
- Bad User Experience and usability
- Poor navigation
- Slow performance
- Slow or limited site search
- Inability to make changes quickly
- Poor Performance with search engines
Achieve real Economic Benefits for Your Business
What will you gain through proper strategy and planning? A
successful ecommerce business that delivers real economic value,
including:
- Attracting New Customers: By
planning and implementing a search-engine friendly architecture from
the start, your ecommerce site gains relevant and targeted traffic
- Increasing Sales: By
streamlining the sales process and improving the shopping experience we
increase the conversion rate and the average ticket price
- Increasing Customer Loyalty and Retention:
An enhanced, usable, and pleasing ecommerce experience generates
greater user satisfaction and trust which translates into returning
customers
- Providing Superior Customer Service and Communications:
Help your customers to communicate, engage and ultimately identify
themselves with your business through ecommerce tools, user
communities, online support, and by providing them with comprehensive
and timely product information
- Reducing Operating Costs and Increasing Efficiency:
Reduce your customer acquisition, customer service and fulfillment
costs by leveraging the website for client communications and process
automation
- Promoting Your Brand and Enhancing Your Brand Image:
We ensure you display a consistent corporate identity online with a
professional style guide. Moreover, our Online Marketing offerings
promote your products to the right audience, resulting in enhanced
Brand Recognition and demand
- Preparing for Future Needs:
With proper planning and a scalable architecture, your ecommerce site
can accommodate additional requirements, features and functionality in
the future
Measure your Success
How will you know if your ecommerce site is successful at
meeting your business needs? The key success metrics for ecommerce
sites include:
- Traffic: The number of visitors that are coming to your site
- Stickiness: The amount of time users spend on the site and the number of pages they view
- Conversion: The percent of visitors who become customers and the size of the average sales ticket
- Customer Retention: The number of customers who return to your site and the frequency of their purchases
Implement our Holistic Methodology
DIS INFOTECHs’ motto is to “Come in prepared and do it once, right”.
A thorough understanding of your business goals alone is not enough to
ensure a flawless execution that delivers results. While it takes only
one mediocre designer or developer to ruin a website, it takes a highly
skilled and professionally managed team to produce a successful
ecommerce site, including:
- A Project Manager
- An Ecommerce Business Analyst (to conduct the
research, plan strategy, find out what your competitors are doing that
may be worth mimicking, and find the “opportunities” that those
competitors are not taking advantage of)
- A Search Engine Optimization Specialist (to ensure search-engine friendliness is incorporated into the site architecture)
- An Information Architect
- A User-Experience Specialist
- An Art Director (to create the design style guide and give directions to the designers)
- A Developer (for site development and technical specifications)
- A Quality Assurance Specialist
The Ecommerce Requirements Specification (ERS)
We approach your ecommerce site requirements by applying a
proven, step-by-step methodology we call the Ecommerce Requirement
Specification (ERS). The ERS represents a summation of industry best
practices and our extensive experience in Internet development, dating
back to 2002. The ERS is a valuable, comprehensive and flexible planning
tool.